WE R LIBRARY FORMAT
| Level | Basic |
| Device | Computer (Desktop) |
| Topic | Messaging |
| Sub-topic | How To Send A Message – Twitter Direct Message |
| Introduction | |
| Limit to one paragraph with three to five sentences. Include where readers could use the information we are about to discuss. Follow the writing style guide for WE R. | |
| Most people nowadays use social media platforms for messaging purposes like Twitter. On this social media platform, you can post tweets and send private messages to your peers. Here is a quick guide on how to send a direct message on Twitter using your desktop computer. | |
| Body | |
| Pointers:Only focus on the required stuff. Avoid fluff. Use the active voice and write using imperative sentences.Use complete and concise sentences.Be consistent with sentence structures,Use screenshots only when needed. Place the text lines that refer to the images first. Bold out any jargon or technical term usedUse Grammarly and Hemingway to check grammar and readability. | |
| 1 | Open the browser and navigate to https://twitter.com/ |
| 2 | Log in to your account. |
| 3 | Your feed will appear when logged in. In the left navigation bar, click on Messages. It will show your inbox. |
| 4 | Click on the New message icon at the top. |
| 5 | Enter the name(s) or @username(s) of the message recipient(s) in the search people field. You can also send a message to a group of 50 people. |
| 6 | Click on Next. |
| 7 | Type in your message. Additional messaging options include a photo, video, GIF, or emoji. Click on the photo icon to upload a photo or video. Click on the GIF icon to include an animated GIF in your message. It will allow you to search for and select a GIF from the media library. You can also add an emoji to your message. Note: When starting a new line in the same message, simultaneously press the shift and enter keys. When pressing only the enter key will send your message. |
| 8 | Click on the arrowhead button or press the Enter key to send. |
| Summarize steps as simple as you can. Encourage readers to try again or connect with our customer assistance team (or hire our VAs!) if they are still confused. Refer readers to the glossary for other topics. | |
| Communicating through Twitter using your desktop is simple. Follow these steps: open Twitter on the browser, click on Messages from the side menu, then click on the icon to create a new message, add in the recipient’s name and click on next, type your message and send. For more information, you may contact our customer support team. | |
| Related Articles/Links | |
| Make sure to link back jargon or technical terms to articles or glossary terms from our existing library. | |